Politique d’expédition
Thank you for shopping with Wow Collection Store. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders are typically processed within 1 to 3 business days after payment has been confirmed.
During peak seasons or promotional events, processing times may be extended.
Shipping Time
Estimated delivery times depend on your location.
United States: 3 to 7 business days
Delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, shipping method and order weight.
Free shipping may be offered on qualifying orders as displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact our customer support. We will work with the shipping carrier to investigate the issue and assist you with the best possible solution.
Customs Duties and Taxes
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged product and packaging so we can review your claim.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: support@wowcollectionstore.com
Business Hours
Monday through Friday.
9:00 AM to 6:00 PM.